Patient Rights & Responsibilities

TLC Primary Care believes that patients should be treated with respect, dignity and courtesy.

TLC Primary Care believes that patients have the right to:

• considerate and respectful support and service of the highest standard
• adequate information to enable them to make an informed choice about participation in services or programs
• self determination, that is, the right to make their own decisions and to work out their own problems
• expect that information recorded by TLC Primary Care about them will be handled in accordance with TLC Primary Care’s policies and procedures
• access information contained in their clinical record file, except where this is expressly prohibited by law from being disclosed
• an appropriate level of support and assistance when being referred to another service and/or exiting a TLC Primary Care service or program
• voice their concerns, grievances and complaints about the support and service delivery they are receiving

TLC Primary Care believes that clients have the responsibility to:

• respect the rights, opinions and needs of others involved in TLC Primary Care services and programs
• accept the consequences of their own informed decisions